Image Licenses and Usage
Unless otherwise stated, all images are supplied and licensed for private, personal use by the purchaser. Generally speaking, making prints of your images, sharing on them your social media pages, using them in school projects or adding them to your family newsletter is acceptable. Passing the image on to someone else for them to use is not likely to be acceptable as they are unlikely to have the image rights of license to use the image. They must therefore get in touch to discuss their own licensing arrangements with us. This includes but is not limited to publishers, PR companies, newspapers, brand blogs etc.
If we are informed about any watermarked (and therefore unlicensed) images being used online anywhere we will contact the host immediately to request that they are removed. Please check your host’s terms and conditions of usage as this can often result in your host closing their account.
Our gallery also makes use of Facebook Pixel and Google Analytics. These tools enable us to track traffic to our gallery and monitor how it is used, enabling us to provide a
We are committed to protecting your personal data. We store it on a secure server and we comply with all applicable data protection legislation including the General Data Protection Regulation (GDPR). If you would like more information about what information we collect and how and why we process it, please see our Privacy Notice.
We aim for a 24-hour turn around for digital orders. Please know that we are usually out of the office at events over the weekends and as such Mondays are very busy so please bear with us!
Please allow up to 30 days for delivery of prints and other physical products. Deliveries of prints are usually made within the week but sometimes post goes astray or there is a genuine mistake. Please get in touch and provide us with your order information if you suspect something has gone wrong so that we can work with you to resolve the issue. We use First Class post almost without exception for UK mail. UK Royal Mail requires items to have at least 5 working days for first class before they will investigate non-delivery.
Replacements, Refunds and Cancellations
We comply with the Consumer Rights Act 2015 which defines digital content as “data which are produced and supplied in digital form”. If the image you have received is of an unsatisfactory quality, you are welcome to get in touch with us to let us know. The image resolution or pixels are specified when you order so please ensure you are ordering the correct quality.
Under the Consumer Contracts Regulations 2014, digital downloads are given their own category meaning they are not classified in the same way as goods or services. If you purchase digital images from our gallery for immediate download from either the Downloads section or the “All my images” downloads in the Products section, you agree to waive the 14-day cooling off period i.e. you cannot change your mind once you have completed your order.
Useful independent information on this can be found here: https://which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-a-digital-download
If a printed image or other physical products such as a mug appears to be of poorer quality than expected please first check it in natural light/daylight to confirm if there is an issue as artificial light can alter how the images appear.
If there is a quality issue or the product arrived damaged, please let us know as soon as possible, quoting your order number so that we can look into arranging a replacement product. We use calibrated screens to check images before they are printed but there are several steps after this where something could go awry.
If you have ordered the wrong image, please contact us immediately so that we can try to catch it before the order has been sent to the printer. This can happen within 10 to 15 minutes of ordering. If the order has already been sent to the printer we are unable to cancel your order.
Please contact use if you have any questions.